Cancellation and Refund Policy

At ApikoLife, we strive to ensure that our customers are satisfied with their purchases. However, we understand that sometimes things don't go as planned. Please read our cancellation and refund policy below.

Order Cancellation

Before Shipment
- If you wish to cancel your order before it has been shipped, please contact our customer service team immediately.
- Cancellations before shipment are eligible for a full refund.
- To cancel your order, email us at [[email protected]](mailto:[email protected]) with your order number and cancellation request.

After Shipment
- Orders cannot be canceled once they have been shipped.
- If you no longer want the product, you may return it under our return policy once it arrives.

Returns and Refunds

Eligibility for Returns
- Products can be returned within 30 days of delivery.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Non-returnable items include gift cards, personalized items, and clearance items.

Return Process
1. Contact our customer service at [[email protected]](mailto:[email protected]) to initiate a return. Provide your order number and the reason for the return.
2. Our team will provide you with a return authorization and instructions on how to send your item back.
3. Pack the item securely and include the return authorization slip inside the package.

Refunds
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [[email protected]](mailto:[email protected]).

Exchange Policy
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [[email protected]](mailto:[email protected]) and we will provide instructions on how to proceed.

Contact Us
For any questions related to cancellations, returns, or refunds, please contact our customer service team at:
- Email: [[email protected]](mailto:[email protected])

We value your business and appreciate your understanding and cooperation with our cancellation and refund policy.

Thank you for shopping with ApikoLife!